Privacy Policy
NutriFreaks (“we”, “us”) provides healthy meal subscriptions through the NutriFreaks customer app. This policy explains what we collect, how we use it, and your choices. By using the app you agree to this policy.
Information we collect
- Account. Mobile number (for OTP login), name, and language preference.
- Delivery. Addresses, map pin / approximate location (to check delivery eligibility), delivery instructions, and optional location photos you upload.
- Orders & subscription. Meal plan choices, start dates, meal schedule, wallet activity, and purchase / payment history.
- Payments. When you pay by card, you enter card details in the app. Those details are sent only to our payment partner Razorpay to process the payment. NutriFreaks does not store your full card number (PAN), CVV, or PIN on our servers or device storage.
- Saved cards (optional). If you opt in to save a card, Razorpay / the card network stores a token (not the full card number). We may keep only limited display data such as last 4 digits, network (Visa / Mastercard / RuPay), and expiry, so you can choose the card again. You can remove a saved card in Profile or during checkout.
- UPI. If you pay with UPI, we may remember which UPI apps you prefer on this device (package names / labels only — not bank credentials).
- Device. App version and basic device information needed to run the app and fix bugs.
How we use it
We use this information to create and manage your subscription, deliver meals, process payments, prevent fraud, provide customer support, and improve the service. We do not sell your personal data. We do not use payment card data for advertising.
Payment processors
Card and UPI payments are processed by Razorpay (an RBI-authorised payment aggregator). Razorpay’s privacy practices apply to data they receive for payment processing and Card-on-File tokenisation. We receive payment status (for example success / failure, payment id, amount) so we can activate your subscription — not your full card number.
Who can see it
NutriFreaks operations staff (for example customer support, delivery, kitchen coordination) may see the account and delivery information needed to fulfil your order. Service providers that host our systems (application servers at app.nutrifreaks.com, SMS OTP providers, maps providers) process data only to provide those services.
Where it is stored
Account, address, and order data are stored on NutriFreaks operations servers used for app.nutrifreaks.com. Tokenised card references are held by Razorpay / card networks under RBI Card-on-File Tokenisation rules. A short list of token metadata (last 4 digits, etc.) may be cached on your device, scoped to your phone number, and cleared on logout or when you remove the card.
How long we keep it
We keep account and order records for as long as your account is active and for a reasonable period afterward for delivery disputes, tax, and legal records. You can request deletion as described below.
Your choices
- You can refuse location permission; delivery eligibility may then require a manual address / pincode check.
- You can decline saving a card; save is never required to pay.
- You can remove saved cards in the app (Profile → Saved cards).
- You can delete your account in the app (Profile → Delete account), which deactivates your account and removes Razorpay card tokens linked to your phone. You can also email us.
- For access, correction, or deletion: follow Delete your data or email admin@nutrifreaks.com.
Children
This app is not directed at children under 13. We do not knowingly collect data from children.
Changes
We may update this policy when the app or our practices change. The “Last updated” date above will change. Continued use after an update means you accept the revised policy.
Contact
NutriFreaks
Email: admin@nutrifreaks.com
App: https://app.nutrifreaks.com